Student loan -- Struggling to repay your loan -- Complaint #8305282
Complaint Overview
Complaint ID: 8305282
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with forgiveness, cancellation, or discharge
State: New Jersey
ZIP Code: 08401
Date Received: 2024-02-07T12:00:00-05:00
Date Sent to Company: 2024-02-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Mohela, my federal student loan servicer, has repeated ignored my Income Driven Repayment Plan ( Save ) eligibility of {$0.00} monthly payment, based on my current income and family size set by the Federal government and the Federal Student Aid Office of the U.S. Department of Education. They have admitted that " they are working on my account to correct this error '', but with success and my account is in delinquent status at this time. Also, I am on the Public Service Loan Forgiveness ( PSLF ) Program and I believe that I now am eligible and qualify for loan forgiveness, since I have been employed by eligible PSLF employers ( non for-profit hospitals ) for 13 years and 3 months as a XXXX XXXX XXXXXXXX XXXX XXXX Mohela 's, customer service representatives has continuously made mistakes with reviewing and processing my PSLF Forms by reporting they have been processed already or they are duplicate forms, specifically XXXX XXXX XXXX, which I have worked for as an XXXX XXXXXXXX XXXX XXXX for 5 years ( XX/XX/XXXX to XX/XX/XXXX ) ; XXXX XXXX XXXX XXXX for 2 years ( XX/XX/XXXX to XX/XX/XXXX ) ; XXXX XXXX XXXX for 4 years ( XX/XX/XXXX to XX/XX/XXXX, XXXX ; various hospitals during the height of Covid-19 for 2 years ( XX/XX/XXXX to XX/XX/XXXX ) ; and XXXX XXXX for 3 months ( XX/XX/XXXX to Present ). Overall, based on my 13 years and 3 months Public Service work history with eligible PSLF employers, I have gain enough qualifying payments for loan forgiveness, which Mohela is overlooking and delaying at this time. Furthermore, time is of an essence before they cause me financial ruining and a potential negative credit rating with all credit bureaus right now due to their errors.
Frequently Asked Questions
What is Complaint #8305282 about?
Complaint #8305282 was filed against Mohela regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2024-02-07T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.