Credit card -- Getting a credit card -- Complaint #8305135
Complaint Overview
Complaint ID: 8305135
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Problem getting a working replacement card
State: Florida
ZIP Code: 34652
Date Received: 2024-02-07T12:00:00-05:00
Date Sent to Company: 2024-02-07T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for the Chase - United Airlines XXXX card on XX/XX/2924 during our trip. When we returned home, the welcome packet and our card was there waiting for us. As we were looking through the information included, I noticed that there was a misspelling of my XXXX instead of XXXX honest enough mistake. I called in to have the correct spelling put in my profile. I was informed by the representative that it couldnt be corrected by him, and in turn, he would send me forms to fill out along with corresponding copies of Driver License, documents from a court showing the legal name change ( which there isnt XXXX because I didnt change my name ), and a copy of my Social Security XXXX. Called in today when I got the letter from Chase to explain that I shouldnt have to go through all the paperwork and documents and sending them back. All I asked for was the energy needed for XXXX keystrokes. XXXX to remove the XXXX and replace it with an XXXX No help - cant be done - the representative I spoke with ( XXXX ) read by from her script my steps need before I could exist. So I asked for her supervisor. I was transferred to XXXX. I explained my request and again was told that I needed to go through the process. I explained that I SHOULD NOT be doing this. She apologized, but just cant happen. I then asked for retention. Got transferred to XXXX in the checking department oops. She sent me to XXXX in retention. Again I asked him to please correct the problem. Nope. Gave me the address in XXXX, Ohio when I asked who I could contact next. I asked if I was liable for any charges on my statement since the name on the account isnt mine. He said XXXX would be able to call back to dispute all charges on my statement.. REALLY???? A loophole????? I can buy but not pay???? Again I was told I was correct. We hung up frustrated. I explained to my wife what happened and what I was informed of. She had me call back to retention this time I chatted with XXXX. I asked her to PLEASE change the XXXX letters she tried, but it couldnt.. And AGAIN was told how to fill the form for the name change- so I asked her the same question I asked XXXX XXXX She also said that I wouldnt be liable for the charges. Doesnt make sense.. I would never go down that road, but I could- the crazy part is that they know of the issue- see and acknowledge the loophole,, but refuse to just change the 2 letters. Doesnt make business sense.
Frequently Asked Questions
What is Complaint #8305135 about?
Complaint #8305135 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Getting a credit card. It was received by the CFPB on 2024-02-07T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.