Credit card -- Problem with a purchase shown on your statement -- Complaint #8297207
Complaint Overview
Complaint ID: 8297207
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Connecticut
ZIP Code: 06082
Date Received: 2024-02-06T12:00:00-05:00
Date Sent to Company: 2024-02-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
There are two charges from XXXX in the amount of {$620.00}. One hit my account on XX/XX/23 and the other on XX/XX/23. I have no idea what these charges are for. I have never ordered anything from this vendor. I have called the company at least three times trying to resolve the matter. They insist the charges are valid despite my statements that neither of these charges were made by me. As a result, I am over my credit limit and being charged late fees.
Frequently Asked Questions
What is Complaint #8297207 about?
Complaint #8297207 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-02-06T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.