Payday loan, title loan, personal loan, or advance loan -- Problem when making payments -- Complaint #8289515
Complaint Overview
Complaint ID: 8289515
Company: Goldman Sachs Bank USA
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Problem when making payments
State: Alabama
ZIP Code: 36695
Date Received: 2024-02-05T12:00:00-05:00
Date Sent to Company: 2024-02-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Greensky Financial ( A Goldman Sachs Company ), took out my payment twice without my permission. Now they are saying it will take 30 days to get a response and then however long to return the money. They STOLE my money from my banking account without my approval or consent. I pay more than is required each month to pay the loan off faster. They duplicated the payment which now has me short. I am on a fixed income and this affects my dental work on the XXXX of this month which is medically necessary. A company like this should not get away with telling someone 30 days minimum for a refund. Total scam company and what an embarrassment to Goldman Sachs
Frequently Asked Questions
What is Complaint #8289515 about?
Complaint #8289515 was filed against Goldman Sachs Bank USA regarding Payday loan, title loan, personal loan, or advance loan specifically about Problem when making payments. It was received by the CFPB on 2024-02-05T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.