Prepaid card -- Trouble using the card -- Complaint #8289426
Complaint Overview
Complaint ID: 8289426
Company: U.S. Bancorp
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Utah
ZIP Code: 84103
Date Received: 2024-02-05T12:00:00-05:00
Date Sent to Company: 2024-03-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I received a {$100.00} VISA gift card from a realtor and have not been able to access the funds loaded on the card. In XXXX XXXX attempts to use the card in retail and on-line purchases were denied. After those attempts I noticed the 3 digit security code ( CV2 ) on the back was missing with a blank field where it should be. I tried resolving my issue on the company website XXXX XXXX but they required the security code to file my complaint. When I called the company toll-free number I was told the card had been flagged for fraud and, to receive a replacement card, I had to fax them photos of the card, front and back of my driver license, and receipt of purchase. Those requirements pose problems as I dont have a fax, the card was a gift, and Im not comfortable sending my license information via fax to an unknown company. On the website XXXX XXXX XXXX many people complained their cards were flagged for fraudulent use, requiring sending personal info to the vendor, and still not getting a usable credit. Please register a complaint with the company for failure to resolve my issue.
Frequently Asked Questions
What is Complaint #8289426 about?
Complaint #8289426 was filed against U.S. Bancorp regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2024-02-05T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.