Student loan -- Problem with a company's investigation into an existing problem -- Complaint #8282262
Complaint Overview
Complaint ID: 8282262
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Problem with personal statement of dispute
State: Georgia
ZIP Code: 30705
Date Received: 2024-02-04T12:00:00-05:00
Date Sent to Company: 2024-02-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Someone enrolled in XXXX XXXX XXXX in my name without my permission. On XX/XX/2022 this person took out XXXX financial aid loans through Mohela in my name. XXXX for {$3500.00} and XXXX for {$6100.00}. I contacted Mohela and notified them it wasn't me. I asked them what I should do. They had me contact the school, file a police report, send a few signatures, send XXXX forms of ID, and my current adress lease. I complied with them and a few months later I got a letter from them. The letter said that they thought I was the person that took out the loan. I've lived in north Georgia for almost XXXX years. I didn't take out the loan, and would like for them to see that it wasn't me who took them out
Frequently Asked Questions
What is Complaint #8282262 about?
Complaint #8282262 was filed against Mohela regarding Student loan specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-02-04T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.