Mortgage -- Trouble during payment process -- Complaint #8281927
Complaint Overview
Complaint ID: 8281927
Company: Jpmorgan Chase & Co.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: New York
ZIP Code: 10021
Date Received: 2024-02-04T12:00:00-05:00
Date Sent to Company: 2024-02-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Chase loan XXXX XXXX Mortgage loan originated at First Republic Bank ( XXXX ) in XXXX XXXX my monthly payments from XXXX XXXX XXXX XXXX in XXXX Right before transferring loan to Chase FRB removed from my account XXXX XXXX XXXX for loan payment putting my finances into tailspin. FRB promised to return money, but that never happened In addition FRB claimed to pay my RE taxes even though taxes were paid and I supplied FRB XXXX XXXX with documentation submitted to XXXX pending resolution since some of my payments were not applied FRB and than Chase made me responsible for over XXXX XXXX supposedly paid in XXXX XXXX XXXX XXXX XXXX additionally to my payments when my yearly tax bill was approximately XXXX XXXX
Frequently Asked Questions
What is Complaint #8281927 about?
Complaint #8281927 was filed against Jpmorgan Chase & Co. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-02-04T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.