Student loan -- Dealing with your lender or servicer -- Complaint #8281668
Complaint Overview
Complaint ID: 8281668
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Arkansas
ZIP Code: 72404
Date Received: 2024-02-04T12:00:00-05:00
Date Sent to Company: 2024-02-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
With student loan repayments starting back at the end of XXXX, income driven repayment restarted. My income driven repayment date is XX/XX/XXXX, however this falls within 6 months of payments restarting and should be ( per federal government guidance ) pushed back 1 year to XX/XX/XXXX. I emailed Mohela about this correction > 1 month ago without a response ( other than an automatically generated email promising a response within a few business days. I called them about 2 weeks ago and informed by the customer service representative that I was correct and the date should be updated within about 1 week. We are now 2 weeks later and no update. I am concerned that my payments will increase dramatically within the next month if this issue is not addressed.
Frequently Asked Questions
What is Complaint #8281668 about?
Complaint #8281668 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-02-04T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.