Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #8281418
Complaint Overview
Complaint ID: 8281418
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: California
ZIP Code: XXXXX
Date Received: 2024-02-04T12:00:00-05:00
Date Sent to Company: 2024-02-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi! I need you assistance to resolve the issue I got online of Bank of America. I have 3 accounts in Bank of America - checking, credit line and car loan. On XX/XX/24 I tried to make a payment to my car loan account in the amount of {$310.00} from my checking account, and after submitting it, my money went not to car loan account but but to my credit account which had {$0.00} balance. It was no options to fix mistake online, and there in Bank of America site is not option to pay my car loan from credit card. I called to Dank of America credit dept, spent about 2 hours listening to their offers, and finally living person picked up the phone, his name was XXXX from Florida, he stated he's in not right dept, transferred to another associate who's name was XXXX from Florida as she introduced herself, she was unprofessional and unfriendly, asked the same questions several times, kept silent frequently, mumbling something unclearly, than stated she " will do her best to transfer money back to my checking account but it will take 10 business days. When I asked to talk with her supervisor, another person picked up the phone, did not introduce herself until I asked her name, she told I'm XXXX but when I asked her position, she just hanged up. Currently I don't know if my request was submitted, if I get money back to my checking account to make payment on time, if I need to spend another several hours to get their staff response, and what should I do next if nothing was been done to fix the issue they created in their site. Can you please help? I'm really curious if anyone control Bank of America customer service, are they have any controlling dept. Please help me to resolve the issue! Thanks in advance!
Frequently Asked Questions
What is Complaint #8281418 about?
Complaint #8281418 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2024-02-04T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.