Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #8281336
Complaint Overview
Complaint ID: 8281336
Company: Axos Financial, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Texas
ZIP Code: 77450
Date Received: 2024-02-04T12:00:00-05:00
Date Sent to Company: 2024-02-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
AXOS Bank falsely reported that I didn't pay my mortgage to the three credit bureaus. The bank did not credit my account with the payments each month making it look like I didn't pay. Their failure has damaged my credit and financially negatively affected me as I applied for car loans during this period. I want the credit reports corrected and I want financial compensation from the bank because I am paying a higher interest rate on the auto loan as a result of their gross negligence.
Frequently Asked Questions
What is Complaint #8281336 about?
Complaint #8281336 was filed against Axos Financial, INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2024-02-04T12:00:00-05:00.
How did Axos Financial, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Axos Financial, INC.?
Yes, visit the Axos Financial, INC. company profile at readthecomplaint.com/company/axos-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.