Credit card -- Closing your account -- Complaint #8278609
Complaint Overview
Complaint ID: 8278609
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Can't close your account
State: Washington
ZIP Code: 98040
Date Received: 2024-02-03T12:00:00-05:00
Date Sent to Company: 2024-02-03T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
PayPal Credit Card added me as an authorized user on XX/XX/XXXX on an account when I was a XXXX. The account holder was the father of my former boyfriend. I just found out I was an authorized user when my credit was checked in XX/XX/XXXX. I reached out to PayPal Credit Card and they said they could not remove me as an authorized user only the account holder. I have messaged the account holder on XX/XX/XXXX and he has not replied, I then left a letter on his door on XX/XX/XXXX and he still has not replied or removed me from this account that I never authorized. I am unable to remove myself because the account holder is ignoring my requests and PayPal Credit Card says I have no ability to remove myself.
Frequently Asked Questions
What is Complaint #8278609 about?
Complaint #8278609 was filed against Synchrony Financial regarding Credit card specifically about Closing your account. It was received by the CFPB on 2024-02-03T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.