Credit card -- Struggling to pay your bill -- Complaint #8267744
Complaint Overview
Complaint ID: 8267744
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Struggling to pay your bill
Sub-Issue: Credit card company won't work with you while you're going through financial hardship
State: Massachusetts
ZIP Code: 02453
Date Received: 2024-02-01T12:00:00-05:00
Date Sent to Company: 2024-02-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hey there! So I had been sustaining a XXXX credit score my whole life ( like 17 years, since I was a young teenager ) until XXXX hit AND I broke up with my amazing girlfriend in XXXX. So, it was really a bummer with everything going on ( crying on the floor in a foreign country ) that my credit score plummeted during those handful of months. For my whole life I was so good with autopay AND regularly paying even more than the minimums, and just staying on top of everything. I am really looking to bring it back up to XXXX asap by asking you very kindly to remove any and all of these negative credit report marks that popped up on my credit report during this extremely hard time for me. I will be much, much more careful with my cards now, making sure to pay via autopay and never letting the payments go behind. I genuinely hope you can help me out in this situation!
Frequently Asked Questions
What is Complaint #8267744 about?
Complaint #8267744 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Struggling to pay your bill. It was received by the CFPB on 2024-02-01T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.