Mortgage -- Struggling to pay mortgage -- Complaint #8261393
Complaint Overview
Complaint ID: 8261393
Company: Carrington Mortgage Services, LLC
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Struggling to pay mortgage
Sub-Issue: An existing modification, forbearance plan, short sale, or other loss mitigation relief
State: Maine
ZIP Code: 043XX
Date Received: 2024-01-31T12:00:00-05:00
Date Sent to Company: 2024-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, I am a cosigner on a FHA loan, The loan number is XXXX mortgage lender is Carrington Mortgage . I have contacted the bank multiple times in the past about deleting my name off the loan because the terms of the loan and amount of payment have been completely changed. The payment amount has been changed and the term of the loan has been extended to another 30 year note. This is a refinancing of a loan. The bank says they dont have to take my name off the note because they say the loan is modified and not a refinance of a mortgage.Its all about the wording that the bank says they dont have to take my name off the loan. They changed the term of the loan to another 30 years and the payment amount has changed quite substantially. In fact i do have a letter between Carrington Bank and the XXXX XXXX XXXX XXXX XXXX XXXX saying that the first borrower and the bank dont know my location. Both the borrower and I live in the same town and have not moved, or changed a address for probably 23 years. I was able to print a letter between Carrington mortgage and the XXXX XXXX XXXX XXXX XXXXXXXX. In this letter, it states that the first signer, XXXX XXXX could not locate me for a signature. Also, carrington mortgage has all my info. I have an online account with them to monitor this loan because XXXX XXXX does not like to pay her debts. There was no reason I could not be contacted. I have never lived at the property or paid any payment on this loan, EVER. XXXX XXXX was very deceitful in all communications about this loan and all the changes right from the start of having Carrington mortgage take the loan over. The Bank is being very deceitful as well, The wording of the term modification is deceitful and morally wrong. The reason for that wording is to only keep my name on the loan. The bottom line is this loan has been totaly changed atleast twice since its been with Carrington mortgage, The end date of this mortgage is now XXXX with the new terms of this loan. I think loan was first taken out from Carrington mortgage in XXXX and after atleast a couple of modifications as the bank puts it, the end date is XXXX. That does not include the years before Carrington bank. This loan was transferred from XXXX XXXX XXXX XXXX XXXX XXXXXXXX and then to Carrington Mortgage in the years before XXXX It is totaly wrong that my name should be on this loan when the loan has been totaly changed with term length and the payment amount.. XXXX XXXX outright lied to the XXXX XXXX XXXX XXXX XXXX XXXX XXXX about not knowing my whereabouts and the bank totally has lied about not being able to contact me. They have all my information as to where I live along with my phone number and total online access to contact me. FHA loans require signatures of all signers of a mortgage.They went behind my back and went ahead with changes to the loan.I am registered with them with online access with Carrington mortgage. The major changes to this loan warrant my name being deleted from this loan. This loan was refinanced but because of the banks terminology, they will not take my name off the note.That is totally and morally wrong. I hope you can help with this matter and have the bank remove my name off the loan.
Frequently Asked Questions
What is Complaint #8261393 about?
Complaint #8261393 was filed against Carrington Mortgage Services, LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2024-01-31T12:00:00-05:00.
How did Carrington Mortgage Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Carrington Mortgage Services, LLC?
Yes, visit the Carrington Mortgage Services, LLC company profile at readthecomplaint.com/company/carrington-mortgage-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.