Checking or savings account -- Closing an account -- Complaint #8261144
Complaint Overview
Complaint ID: 8261144
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Kansas
ZIP Code: 66109
Date Received: 2024-01-31T12:00:00-05:00
Date Sent to Company: 2024-01-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Bank of America is holding my fathers money within their bank. My father went into their branch and filled out a letter of beneficiaries identifying whom to disperse his account to after he passes, he filled that information out IN PERSON on XX/XX/23. The bank is stating they wont pay it out because several changes were made before and after his passing, which is illegal. The bank rep informed him after he completed the process that It can only be change by appointment only. They are stating they are honoring their clients wishes, which they are not doing by holding is money when he had physically went into their branch and filled out the proper paperwork. The branch notified the state about an individual trying to be added to his account, which the bank denied and about someone taking money from his account. The state interviewed my father and he made it clear to the investigator his frustrations with what was going on. Theres an active investigation going on now against the individual and the bank will not release his funds to his beneficiaries that he wrote down in their branch. Its just throwing salt in the wound of the family as we are mourning and causing more problems than they know between the family. Emotionally some individuals have spoke to therapist and my youngest sister had her doctor tell her the stress is causing her to XXXX and have other medical problems that effects her condition she has had majority of her life. We need the funds released and they are trying to give it to the individual he wanted to keep it from by asking everyone to agree or attend probate court which is super expensive. They are being unreasonable and borderline bullying by not honoring what my father signed in their branch.
Frequently Asked Questions
What is Complaint #8261144 about?
Complaint #8261144 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-01-31T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.