Student loan -- Struggling to repay your loan -- Complaint #8237219
Complaint Overview
Complaint ID: 8237219
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with forgiveness, cancellation, or discharge
State: Virginia
ZIP Code: 22031
Date Received: 2024-01-27T12:00:00-05:00
Date Sent to Company: 2024-01-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Mohela has been absolutely terrible since it became my loan provider : -It recently put me into forbearance for a month because it was unable to account for the increased volume of customers and sent out my bill late. -It does not provide access to the PSLF employment certification form on its website, but instead makes sends users through several different websites trying to find the form. I eventually gave up and instead just searched for the form directly through XXXX, finding it quickly on the Department of Education 's website. -Mohela also has inconsistent qualifying payment tracking for each of my loans, which is incorrect, given my steady employment history. This is setting me up to fail when I soon become eligible for loan forgiveness. Mohela 's incompetence is a complete waste of taxpayer dollars, given the contract that it received to serve as a loan provider.
Frequently Asked Questions
What is Complaint #8237219 about?
Complaint #8237219 was filed against Mohela regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2024-01-27T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.