Student loan -- Dealing with your lender or servicer -- Complaint #8237096
Complaint Overview
Complaint ID: 8237096
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Illinois
ZIP Code: 60614
Date Received: 2024-01-27T12:00:00-05:00
Date Sent to Company: 2024-01-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On MOHELA 's website, my income driven repayment certification is XX/XX/XXXX. On StudentAid.gov, it is XX/XX/XXXX ( please see attached PDFs confirming both ). On XX/XX/XXXX, I called Mohela and asked them to update my renewal date to XX/XX/XXXX. This is based on the information listed on the StudentAid.gov website ( please see attached screenshot ). https : //studentaid.gov/announcements-events/covid-19 # when-to-recertify The representative I spoke to at Mohela on XX/XX/XXXX submitted a ticket to have my recertification date pushed back to XXXX, and he told me it would occur in 5 business days. It has been 10 business days. I am requesting that my IDR date be pushed back to XX/XX/XXXX Thank you, XXXX
Frequently Asked Questions
What is Complaint #8237096 about?
Complaint #8237096 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-27T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.