Student loan -- Dealing with your lender or servicer -- Complaint #8236867
Complaint Overview
Complaint ID: 8236867
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Michigan
ZIP Code: 48371
Date Received: 2024-01-27T12:00:00-05:00
Date Sent to Company: 2024-01-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
When the loans came out of the Covid forbearance they ported loan XXXX and XXXX from REPAYE to SAVE correctly automatically. However loan XXXX was put into level even though all loans on REPAYE were supposed to be put into SAVE automatically. This led to a higher amount on loan XXXX than it should have been. On XX/XX/XXXX I sent a secure message to Mohela to fix the issue and put loan XXXX into SAVE correctly. When there was no response I filed a CFPB complaint XXXX on XX/XX/XXXX which led to them changing loan XXXX into SAVE correctly on XX/XX/XXXX. However, what's happened that it's come out of the month of admin forbearance during the change is that all three are in SAVE with payments much higher than previous starting XX/XX/XXXX. For loan XXXX it now is saying there will be upcoming payments of {$630.00}, XXXX {$300.00}, and XXXX {$240.00}. Before it was {$29.00} ( SAVE ), {$14.00} ( SAVE ), and {$170.00} ( level ) for loan XXXX, XXXX, and XXXX respectively XX/XX/XXXX. This is going the wrong direction and I am less than a year from loan forgiveness. The higher amounts will make it more difficult to pay and none left to be forgiven in the end.
Frequently Asked Questions
What is Complaint #8236867 about?
Complaint #8236867 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-27T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.