Credit card -- Problem with a purchase shown on your statement -- Complaint #8227828
Complaint Overview
Complaint ID: 8227828
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Nevada
ZIP Code: 89074
Date Received: 2024-01-25T12:00:00-05:00
Date Sent to Company: 2024-01-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is absolutely the worst online buying experience that I have had in my entire life. I purchased a coffee table ( XXXX 2023 ) for {$780.00} and it was damaged so the company, XXXX sent me a second table at no charge. That second table also arrived damaged ( XXXX XXXX, 2023 ) and the company did not initially respond to my emails so I filed a dispute with my credit card company. Finally, the company told me that they would refund my money and that I didn't need to return the item, but they could only do it if I withdrew the credit card dispute. However, they waited for me to withdraw the dispute then they told me that they " accepted '' the dispute and sent the funds back to my bank. My bank ( Chase ) has confirmed that they have not received the funds and now I am still owed the money. Chase also says that I am not eligable for a dispute, which makes no sense. The company tricked me into withdrawing my dispute and now refuses to help me ( please see attached email correspondence ). This is a final attempt to collect before I file the case with small claims court. I hope that you can resolve this.
Frequently Asked Questions
What is Complaint #8227828 about?
Complaint #8227828 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-01-25T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.