Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #8219084
Complaint Overview
Complaint ID: 8219084
Company: Bank Of America, National Association
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Alaska
ZIP Code: 99654
Date Received: 2024-01-24T12:00:00-05:00
Date Sent to Company: 2024-01-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My husband passed away on.. On XX/XX/23 I went into XXXX XXXX XXXX XXXX XXXX and got pre approved on a mortgage Loan. When the loan officer printed my report- XXXX XXXX Revolving card showed up on the derogatory report. Balance is XXXX, & paid off XX/XX/23. When I asked the bank to remove incorrect report, I got passed around to many different numbers and people with no help. I went into the bank and spoke with Bank Manager in XXXX- she filed a report for a supervisor to call me. I was told the card was not on my name -the bank has copies of death certificate and everything was dealt with. If my name is not on the account- why is it on my report? Why is it on ANY report of its paid off and not delinquent? I called the number on the back of the card. Its not the right number. I called the number on the back of credit report for XXXX XXXX Dispute Center. That number is incorrect. I got put on hold on all instances and probably over an hour on the phone. Please see attached
Frequently Asked Questions
What is Complaint #8219084 about?
Complaint #8219084 was filed against Bank Of America, National Association regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2024-01-24T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.