Checking or savings account -- Managing an account -- Complaint #8218756
Complaint Overview
Complaint ID: 8218756
Company: Keycorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Nevada
ZIP Code: 89128
Date Received: 2024-01-24T12:00:00-05:00
Date Sent to Company: 2024-01-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Online banking account being restricted, can not sign in. Have no access to my money, called them they say account is under review, need documents to proof the money is mine. ask them when they can fix this problem, they don't know, they say there is no time frame. I have XXXX dollar in these XXXX account total. Need it for next XXXX expenses. They say still need to review.
Frequently Asked Questions
What is Complaint #8218756 about?
Complaint #8218756 was filed against Keycorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-01-24T12:00:00-05:00.
How did Keycorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Keycorp?
Yes, visit the Keycorp company profile at readthecomplaint.com/company/keycorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.