Checking or savings account -- Managing an account -- Complaint #8210999
Complaint Overview
Complaint ID: 8210999
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Virginia
ZIP Code: 22406
Date Received: 2024-01-23T12:00:00-05:00
Date Sent to Company: 2024-01-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2024 I tried to log into my mobile app and it said my account blocked to call customer service. I called customer service and they gave me the number of fraud prevention to solve the issue. Fraud prevention went through all verification and then mentioned they'll send a letter. This is the SECOND time I have had this issue with Citi fraud prevention. They use a third party system that sends out letters and not to the address that is on my Citibank account. Last time I was blocked for over two months and had to file a complaint with CFPB and Citi 's Executive response unit. I have made it clear to Citi Bank that I work for the XXXX and XXXX XXXX XXXX XXXX XXXX XXXX and do XXXX XXXX XXXX. I have filed an issue with Citi 's Executive response unit case number XXXX. I really need this review of my account done immediately and I get access to it because it is my primary account, salary account and I have a savings account and a Citi Priority client. I've attached proof of account block and last email chain with previous complaint.
Frequently Asked Questions
What is Complaint #8210999 about?
Complaint #8210999 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-01-23T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.