Student loan -- Dealing with your lender or servicer -- Complaint #8197092
Complaint Overview
Complaint ID: 8197092
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Idaho
ZIP Code: 83854
Date Received: 2024-01-21T12:00:00-05:00
Date Sent to Company: 2024-01-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Why is this payment not entered into my payments on my account? What did you do with it? The bank did not reverse it and this caused me to have higher interest and more to pay so I just sent a XXXX payment that I did not owe as interest. You need to get this fixed now and stop cheating me. Payment Confirmation Thank you for your payment. This email confirms that your payment request was submitted to MOHELA for processing. Payment made on : XX/XX/2024 Confirmation # : XXXX Payment Amount : XXXX Payment Effective Date : XX/XX/2024 This email confirms a payment has been scheduled and is not confirmation that your payment has successfully processed. It may take 2-3 business days from the Payment Effective Date to post to your account. Please visit mohela.com to confirm the status of your payment or manage your account. If you have any questions regarding your account, please contact us. Sincerely, MOHELA
Frequently Asked Questions
What is Complaint #8197092 about?
Complaint #8197092 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-21T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.