Checking or savings account -- Managing an account -- Complaint #8196687
Complaint Overview
Complaint ID: 8196687
Company: Dave Operating, LLC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: California
ZIP Code: XXXXX
Date Received: 2024-01-21T12:00:00-05:00
Date Sent to Company: 2024-01-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Xref : complaint ID XXXX XXXX story short, one of these financial institutions has essentially stolen {$490.00} from me, and neither will acknowledge. On XX/XX/year>, I instructed my financial institution Dave.com to issue a check to my private party mortgage holder and send it directly to her bank XXXX XXXX XXXX XXXX ). On XX/XX/year>, my private party mortgage holder advised that XXXX XXXX XXXX had charged her account for a returned item. I subsequently deposited another payment for XXXX, and followed up with Dave.com. After multiple emails, letters and telephone conversations, Dave.com insists that the check was successfully cashed and provided a canceled check as proof of payment. I wrote to XXXX XXXX XXXX on XX/XX/year> with a copy of their returned item as well as proof of payment from Dave.com. I received no response. '' I filed a first complaint with CNFB ( XXXX ) and received a response from XXXX XXXX XXXX that they had made no error, and refused my complaint, Documentation of both the returned item and canceled check are attached to the cross referenced complaint, One of these financial institutions has my funds, and I want then returned.
Frequently Asked Questions
What is Complaint #8196687 about?
Complaint #8196687 was filed against Dave Operating, LLC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-01-21T12:00:00-05:00.
How did Dave Operating, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Dave Operating, LLC?
Yes, visit the Dave Operating, LLC company profile at readthecomplaint.com/company/dave-operating-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.