Student loan -- Dealing with your lender or servicer -- Complaint #8196592
Complaint Overview
Complaint ID: 8196592
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: South Carolina
ZIP Code: 293XX
Date Received: 2024-01-21T12:00:00-05:00
Date Sent to Company: 2024-01-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a student loan under Mohela for Public Service Loan Forgiveness. XX/XX/XXXX is my XXXX qualifying payment. My employer is filling out my final form for me to submit and get verified for forgiveness. Mohela tried to tell me XX/XX/XXXX is an ineligible month because of forbearance they gave me. Previously Mohela failed to send out bills in time and the US Dept of education put the loans in forbearance with no payment due until XX/XX/XXXX. Yet it was very clear terms the Department of Education and Mohela stated these time periods will count as eligible months of service towards forgiveness. XXXX did show up as an eligible month yet they tried to pull a fast one with XX/XX/XXXX which should be my XXXX eligible payment towards forgiveness. Once processed my Public Service loan employment verification form for XX/XX/XXXX my loan should be forgiven. I am also contacting the President who previously forced Mohela to straighten out my count and your agency etc.
Frequently Asked Questions
What is Complaint #8196592 about?
Complaint #8196592 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-21T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.