Student loan -- Incorrect information on your report -- Complaint #8196093
Complaint Overview
Complaint ID: 8196093
Company: Maximus Federal Services, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Missouri
ZIP Code: 64014
Date Received: 2024-01-21T12:00:00-05:00
Date Sent to Company: 2024-01-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Urgent : Correction Needed for Dept of Education Account XXXX Dear Dept of Education Representative, My name is XXXX XXXX, and I am writing to bring to your attention a critical matter regarding my Dept of Education account ( Account XXXX ). Address : XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXXXXXX XXXX XXXXXXXX Due to unforeseen health circumstances, I have become XXXX following a XXXX and am now dealing with XXXX. In light of my situation, it is crucial that I do not have any delinquent or negative credit items in order to qualify for government assistance. Account Details : - Account Number : XXXX - Ending # XXXX - Original Balance : {$2900.00} - Opened : XXXX XXXX, XXXX Issue : The account in question, with the ending number XXXX, is currently reflecting a 90-day late mark in XXXX, which is inconsistent with my understanding of the deferment agreement. All my loans, including this one, were taken out simultaneously and placed in deferment while I pursued my education. Other Accounts : 1. {$28000.00} ( XX/XX/XXXX ) 2. {$5600.00} ( XX/XX/XXXX ) 3. {$7600.00} ( XX/XX/XXXX ) 4. {$2900.00} ( XX/XX/XXXX ) 5. {$3900.00} ( XX/XX/XXXX ) Request : I kindly request an immediate update to reflect that this specific account was never late, or alternatively, its removal from my credit report. Contact Email : XXXX Your prompt attention to this matter is highly appreciated, as it directly impacts my eligibility for government assistance. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX, MO XXXX
Frequently Asked Questions
What is Complaint #8196093 about?
Complaint #8196093 was filed against Maximus Federal Services, INC. regarding Student loan specifically about Incorrect information on your report. It was received by the CFPB on 2024-01-21T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.