Vehicle loan or lease -- Repossession -- Complaint #8194159
Complaint Overview
Complaint ID: 8194159
Company: Jpmorgan Chase & Co.
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Repossession
Sub-Issue: Company communicating payment assistance or payment extension options
State: South Dakota
ZIP Code: 570XX
Date Received: 2024-01-20T12:00:00-05:00
Date Sent to Company: 2024-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had called back in XX/XX/XXXX and spoke with Chase Bank financial auto about what I could do to get some assistance for my XXXX XXXX XXXX. I had spoken to a representative and he had said that they were allowing customers leeway in paying back monthly payments that they couldnt properly provide at the time for each month for payment. I had lost my job in XX/XX/XXXX because of Covid. I could no longer pay my bill because the company I was working for was laying people off because they couldnt afford to pay their employees during a time of a entire country closing down lines of business, loss of employment and laying people off. ( United States of America ) Going into a new year of XX/XX/XXXX. I was just getting off of work from XXXX XXXX in XXXX Colorado. I had a car repo man park behind my vehicle, saying that hes coming to repo the car. I said I had an agreement with Chase Bank that I didnt have to pay until the end of the contract to have it in full for my agreement because of Covid-19. He laughed at me and said no were coming to get the car and you need to get all of your belongings out and talk to your car loan company. I never received a call I never received an email or a letter in advance that if I didnt pay that they were going to repo the vehicle. I had no car on XX/XX/XXXXXXXX XXXX XXXX XXXX. Became almost nearly homeless that year when I was almost making XXXX figures. I ended up having to leave my home in Colorado because of this issue and couldnt figure out a way how to get to work and back because my car was repoed. I tried to contact Chase Bank and asking them as to why their representative told me that they were giving out Covid assistance during a time of need and hardship. They ignored my request of proof of recorded calls from XX/XX/XXXX up until XX/XX/XXXX. I was misled and lied, and not treated with and type of empathy or acknowledgment that I needed during the time of my financial hardship.
Frequently Asked Questions
What is Complaint #8194159 about?
Complaint #8194159 was filed against Jpmorgan Chase & Co. regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2024-01-20T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.