Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #8193668
Complaint Overview
Complaint ID: 8193668
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Money order, traveler's check or cashier's check
Issue: Fraud or scam
State: California
ZIP Code: 926XX
Date Received: 2024-01-20T12:00:00-05:00
Date Sent to Company: 2024-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2020, we applied for a cashier 's check at the Chase Bank branch in XXXX XXXX. The check number was XXXX. Unfortunately, the check was later lost. Consequently, we immediately called customer service on the same day to request a stop on the check. We planned to visit the bank counter the next business day to report the lost check. However, due to the COVID-19 pandemic, all bank counters were closed, and they were unable to process our stop check request. This situation resulted in a loss of {$100000.00} for us. We have been continuously communicating with the bankers at Chase 's XXXX XXXX branch regarding this matter, but so far, we haven't received a resolution.
Frequently Asked Questions
What is Complaint #8193668 about?
Complaint #8193668 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-01-20T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.