Checking or savings account -- Managing an account -- Complaint #8193300
Complaint Overview
Complaint ID: 8193300
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Indiana
ZIP Code: 471XX
Date Received: 2024-01-20T12:00:00-05:00
Date Sent to Company: 2024-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX charged me 3 times for the same transaction. Their machine was denying charges due to internal system error. When I checked my account all XXXX transactions posted. I have contacted the bank, Chase, who did give me a temporary credit and I contacted the owner of the marathon station who contacted marathon directly twice to get me refunded. Both times they said they could see the denied charges but money was taken and I would be refunded in XXXX days, both times this did not happen. I contacted marathon myself who stated money was sent over on XXXX yet still nothing. Bank is now taking away the credit, Chase has not helped me resolve this issue at all, marathon is obviously not doing right by me, the consumer. XXXX charges of XXXX for nothing at all
Frequently Asked Questions
What is Complaint #8193300 about?
Complaint #8193300 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-01-20T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.