Checking or savings account -- Closing an account -- Complaint #8192933
Complaint Overview
Complaint ID: 8192933
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Virginia
ZIP Code: 223XX
Date Received: 2024-01-20T12:00:00-05:00
Date Sent to Company: 2024-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I ordered a new debit card because my previous debit card had the sticker coming off making it hard to use in machines. I couldn't add the new debit card to my XXXX XXXX wallet and I called my bank. They gave me the run around then later my debit card was shut off and I had to call and find out why. No one could give me a reason and I later learned that Chase closed my account and would not give me a reason why. I did not send any new checks or made any changes to my account. I only asked for a new debit card because the sticker had been damaged. I was disappointed that they could not give me a reason why it was closed or a solution to fix this issue. No representatives were helpful.
Frequently Asked Questions
What is Complaint #8192933 about?
Complaint #8192933 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-01-20T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.