Student loan -- Dealing with your lender or servicer -- Complaint #8192867
Complaint Overview
Complaint ID: 8192867
Company: Maximus Federal Services, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Indiana
ZIP Code: 479XX
Date Received: 2024-01-20T12:00:00-05:00
Date Sent to Company: 2024-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
As of the start of XXXX XXXX I had {$7400.00} in student loans managed by Aidvantage. With the renewal of interest and payments on student loan debt in XXXX XXXX, I sought to repay the remainder of my loans. On XXXXXX/XX/XXXX I attempted to pay the total remaining balance but this payment was reversed and rejected. I made an additional attempt on XXXXXX/XX/XXXX with the same results. I called customer service on XX/XX/XXXXXXXX once I realized my payment had yet again been reversed. They speculated that a lowed payment might clear the online banking system safeguards. I made a payment of {$4200.00} which was accepted. I then made an additional attempt to pay the remaining balance on XX/XX/XXXX and on XX/XX/XXXX, both of which were rejected, despite the fact that payment attempts were less than the successful payment of over {$4000.00} made on XX/XX/XXXX. I have since emailed Aidvantage customer service to ( yet again ) request to close out my remaining balance. I have also informed them that I would file a complaint with this office. Since my first attempt to repay my balance, I have accrued {$150.00} in interest, which I have requested they remove from my account balance before closure of the account.
Frequently Asked Questions
What is Complaint #8192867 about?
Complaint #8192867 was filed against Maximus Federal Services, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-20T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.