Mortgage -- Trouble during payment process -- Complaint #8180506
Complaint Overview
Complaint ID: 8180506
Company: Rocket Mortgage, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Payment process
State: Pennsylvania
ZIP Code: 165XX
Date Received: 2024-01-18T12:00:00-05:00
Date Sent to Company: 2024-01-18T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2024 I made a payment to Rocket Mortgage, over the phone with a live representative. Unbeknownst to me the representative used the wrong checking number to process the payment. My husband and I only have one checking account number. I called Rocket Mortgage on XX/XX/2024 to see if the payment went through, XXXX they reassured me that the payment would go through. I called my bank on XXXX XXXX, XXXX, they said get the ach trace number from Rocket Mortgage. I called Rocket Mortgage and they could not supply me with that number. Then Rocket Mortgage realized they used the wrong checking number. We do not want to get a late payment because of this.
Frequently Asked Questions
What is Complaint #8180506 about?
Complaint #8180506 was filed against Rocket Mortgage, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-01-18T12:00:00-05:00.
How did Rocket Mortgage, LLC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Rocket Mortgage, LLC?
Yes, visit the Rocket Mortgage, LLC company profile at readthecomplaint.com/company/rocket-mortgage-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.