Rocket Mortgage, LLC -- Consumer Complaint Report & Risk Analysis

Payment and Credit Reporting Issues Persist at Rocket Mortgage

Complaint Summary

Rocket Mortgage, LLC has received 1,145 consumer complaints filed with the CFPB across 7 products. The most common issues reported are trouble during payment process, applying for a mortgage or refinancing an existing mortgage, closing on a mortgage. Complaints span 51 states, with California and Florida leading in complaint volume.

Company Overview

Company: Rocket Mortgage, LLC

Total CFPB Complaints: 1,145

AI Risk Score: 73/100

Most Recent Complaint: 2026-04-30T12:00:00-05:00

Risk Breakdown

  • Complaint Volume: medium
  • Response Quality: fair
  • Issue Recurrence: medium
  • Consumer Harm Severity: low

AI Company Analysis

Rocket Mortgage, LLC has 1,126 consumer complaints on file with the CFPB. Rocket Mortgage, LLC has received multiple complaints regarding payment issues and incorrect information on credit reports. Consumers have also reported difficulties in closing their mortgages and unexpected fees.

Response Quality Assessment

fair

Top Consumer Issues

Difficulty in timely mortgage payments -- Severity: medium

Red Flags

  • Multiple complaints about incorrect information on credit reports.

Green Flags

  • Some consumers have reported successful resolution of their issues.

Consumer Tips & Advice

Be cautious of unexpected fees and verify all information on your credit report.

Complaint Trend Analysis

There is a trend of increasing complaints over the past year, indicating potential issues with customer service and product reliability.

Regulatory History

Regulatory actions have been taken in the past for similar issues, but no recent major changes have been made.

Industry Context

Rocket Mortgage operates in a highly regulated industry with strict guidelines for mortgage lending and credit reporting.

Frequently Asked Questions About Rocket Mortgage, LLC

How many CFPB complaints does Rocket Mortgage, LLC have?

Rocket Mortgage, LLC has 1,126 complaints on file with the CFPB. The most recent complaint was filed on June 8, 2021.

What is Rocket Mortgage, LLC's complaint response rate?

Response rate data is not yet available for Rocket Mortgage, LLC.

Does Rocket Mortgage, LLC respond to complaints on time?

Timely response data is not yet available for Rocket Mortgage, LLC.

Is Rocket Mortgage, LLC safe to do business with?

Payment and Credit Reporting Issues Persist at Rocket Mortgage Rocket Mortgage, LLC has 1,126 CFPB complaints. Risk score: 73/100.

What red flags exist for Rocket Mortgage, LLC?

Potential red flags for Rocket Mortgage, LLC: Multiple complaints about incorrect information on credit reports.. These are based on analysis of CFPB complaint patterns.

What are Rocket Mortgage, LLC's strengths?

Positive indicators for Rocket Mortgage, LLC: Some consumers have reported successful resolution of their issues..

What tips should consumers know about Rocket Mortgage, LLC?

Be cautious of unexpected fees and verify all information on your credit report.

Are complaints against Rocket Mortgage, LLC increasing or decreasing?

There is a trend of increasing complaints over the past year, indicating potential issues with customer service and product reliability. Rocket Mortgage, LLC currently has 1,126 total complaints.

Has Rocket Mortgage, LLC faced regulatory action?

Regulatory actions have been taken in the past for similar issues, but no recent major changes have been made.

How does Rocket Mortgage, LLC compare to industry peers?

Rocket Mortgage operates in a highly regulated industry with strict guidelines for mortgage lending and credit reporting.

What unique insight can be gained from the complaint data?

The data suggests that while Rocket Mortgage has seen some improvements, there are still significant issues with payment processes and credit reporting that need to be addressed.

Recent Complaints Against Rocket Mortgage, LLC

Complaint IDProductIssueDate ReceivedCompany ResponseState
#22055608MortgageStruggling to pay mortgage2026-05-09T12:00:00-05:00New Jersey
#22037388MortgageStruggling to pay mortgage2026-05-08T12:00:00-05:00Missouri
#21811293MortgageTrouble during payment process2026-05-01T12:00:00-05:00District of Columbia
#21772728MortgageTrouble during payment process2026-04-30T12:00:00-05:00Maryland
#21771752MortgageTrouble during payment process2026-04-30T12:00:00-05:00Texas
#21771155MortgageStruggling to pay mortgage2026-04-30T12:00:00-05:00California
#21730620MortgageApplying for a mortgage or refinancing an existing mortgage2026-04-29T12:00:00-05:00California
#21729789MortgageApplying for a mortgage or refinancing an existing mortgage2026-04-29T12:00:00-05:00California
#21687949MortgageTrouble during payment process2026-04-28T12:00:00-05:00Texas
#21687807MortgageTrouble during payment process2026-04-28T12:00:00-05:00Pennsylvania
#21649637MortgageClosing on a mortgage2026-04-27T12:00:00-05:00Texas
#21645673MortgageTrouble during payment process2026-04-27T12:00:00-05:00Iowa
#21614500MortgageStruggling to pay mortgage2026-04-26T12:00:00-05:00Texas
#21613926MortgageIncorrect information on your report2026-04-26T12:00:00-05:00Texas
#21587823MortgageStruggling to pay mortgage2026-04-24T12:00:00-05:00Alabama
#21587715MortgageTrouble during payment process2026-04-24T12:00:00-05:00Colorado
#21520223MortgageTrouble during payment process2026-04-22T12:00:00-05:00Ohio
#21419888MortgageTrouble during payment process2026-04-20T12:00:00-05:00Georgia
#21387728MortgageStruggling to pay mortgage2026-04-19T12:00:00-05:00Texas
#21387553MortgageTrouble during payment process2026-04-19T12:00:00-05:00Florida

Rocket Mortgage, LLC Complaints by State

Rocket Mortgage, LLC Complaints by Product

Rocket Mortgage, LLC Complaints by Issue

Disclaimer

This analysis is based on CFPB complaint data and AI interpretation.

About This Report

This consumer complaint report for Rocket Mortgage, LLC is generated by ReadTheComplaint using AI analysis of data from the CFPB.

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