Checking or savings account -- Managing an account -- Complaint #8173304
Complaint Overview
Complaint ID: 8173304
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Pennsylvania
ZIP Code: 193XX
Date Received: 2024-01-12T12:00:00-05:00
Date Sent to Company: 2024-01-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We deposited XXXXXXXX XXXX XX/XX/XXXX between XXXX - XXXX The ATM had an error and it did not credit our account with said money. The ATM directed us to call the XXXX number printed on the ATM receipt but their lines are closed on the weekends so the earliest a claim was made was XX/XX/XXXX, the next businesss day : monday a claim with chase was made XX/XX/XXXX with tracking ID XXXX Chase refused to credit us XXXX of the XXXX after an investigation- of which the methods were not disclosed to us.
Frequently Asked Questions
What is Complaint #8173304 about?
Complaint #8173304 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-01-12T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.