Checking or savings account -- Closing an account -- Complaint #8171355
Complaint Overview
Complaint ID: 8171355
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: New York
ZIP Code: 14580
Date Received: 2024-01-17T12:00:00-05:00
Date Sent to Company: 2024-01-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To Whom It May Concern, Chase Bank has informed me that they are closing my checking account and all credit cards on XX/XX/XXXX due to " unexpected activity on this account ''. The checking account has been open since XXXX and credit cards over 5 years, and has always been in good standing. There has never been a negative balance and has been used for my employment direct deposit and paying off bills. There has been higher than average deposits and payments due to increase income. There has been no warning prior to this that any type of issue or risk was of concern. If there was such a high risk, they would have been shut down immediately. I am shocked they are closing all of my Chase checking and credit card accounts on XX/XX/XXXX after being a customer in good standing since XXXX. I ask that the accounts not be closed on XX/XX/XXXX so I have time to re-evaluate my relationship with Chase and continue to do business with them if I deem so. Many thanks for your help with this matter, XXXX XXXX
Frequently Asked Questions
What is Complaint #8171355 about?
Complaint #8171355 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-01-17T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.