Student loan -- Dealing with your lender or servicer -- Complaint #8171069
Complaint Overview
Complaint ID: 8171069
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Arizona
ZIP Code: 853XX
Date Received: 2024-01-17T12:00:00-05:00
Date Sent to Company: 2024-01-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a payment in XXXX on time, then my account was placed on forbearance ( with no notice given to me until XXXX ) that was back dated for XX/XX/XXXX. I later received a notice that any payments made during that period would be applied to future payments, such as in XXXX. I believed this to mean that my XXXX payment was covered, so I did not pay. I have now received notice that my account is delinquent, and I have tried multiple times to reach out to Mohela to clarify the situation, but I can not get ahold of anyone to talk to.
Frequently Asked Questions
What is Complaint #8171069 about?
Complaint #8171069 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-17T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.