Student loan -- Dealing with your lender or servicer -- Complaint #8161824
Complaint Overview
Complaint ID: 8161824
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: Arizona
ZIP Code: 85024
Date Received: 2024-01-13T12:00:00-05:00
Date Sent to Company: 2024-01-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Nearly 60 days ago, on XX/XX/XXXX, my account was removed from administrative forbearance due to borrow defense because of a technical error and no other reason, according to a conversation I had with customer service on XX/XX/XXXX. I was then told that my account would be put back into administrative forbearance within XXXX XXXX XXXX business days. I called throughout XXXX, and now I am into XXXX and my account has never been put back into the requested administrative forbearance ; instead, it remains in repayment. Mohela, will not address my questions or emails and only provides me with responses stating we will address your problem when they are the ones who are responsible and promised to fix their mistake promptly. I have filed complaints with CFPB, my attorney general, and the Department of Education, which are still being investigated because Mohela does not respond and has too many complaints from other customers. My borrow defense is still in processing and the Department of Education has sent them the paperwork at least XXXX times about the forbearance, but they can not honor their word and fix their mistake. That is all I want ; now, they always ask me about repayment and state that it will be reported on my credit report if I do not pay. I was given a processing forbearance, which was removed on XX/XX/XXXX ; I was told it was supposed to remain until this problem was resolved or at least until XX/XX/XXXX ; that word was not honored either. I do not know what to do anymore, only that this loan servicer wants you to pay no matter what and does not follow the processes set by the Department of education, nor do they own their own mistakes. I want some assistance, or at least for them to own their mistakes.
Frequently Asked Questions
What is Complaint #8161824 about?
Complaint #8161824 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-13T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.