Credit card -- Closing your account -- Complaint #8161818
Complaint Overview
Complaint ID: 8161818
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Can't close your account
State: Georgia
ZIP Code: XXXXX
Date Received: 2024-01-13T12:00:00-05:00
Date Sent to Company: 2024-01-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
When I continue to report this Consumer Protection Bureau says its a duplicate. It is NOT. Its been a month and PayPal Credit, after staying on them, did report the correct balance but they won't show it as being closed account. XXXX will not allow me to go online and dispute it as well. Please use this letter attached and show the account as closed PayPal credit and XXXX and other bureaus!!!!! XXXX Credit usage 35 % Balance {$2200.00} Balance updated XX/XX/XXXX Credit limit {$6400.00} It's normal for the credit card balance you see on your credit report to be different than the one on your credit card statement. Since credit card companies typically only report your balance to credit bureaus once a month, recent payments and purchases may not show up until your credit report refreshes. Account info Account number XXXX Open/closed Open Date opened XX/XX/XXXX Account type Credit card Payment summary XXXX XXXX XXXX XXXX XXXX XXXX - XXXX - XXXX - XXXX - XXXX - XXXX XXXX XXXX XXXX XXXX XXXX XXXX PAYMENT HISTORY LEGEND Status Open/Never late. Status updated XX/XX/XXXX Highest balance {$7600.00} Monthly payment {$90.00} Last payment date XX/XX/XXXX Additional info Responsibility Individual Terms - Company sold - Original creditor - Comments Account information disputed by consumer ( Meets requirement of the Fair Credit Reporting Act ) Your statement - Contact info Address XXXX XXXX XXXX XXXX, FL XXXX Phone number ( XXXX ) XXXX Is everything correct? If inaccurate information appears on your report, y
Frequently Asked Questions
What is Complaint #8161818 about?
Complaint #8161818 was filed against Synchrony Financial regarding Credit card specifically about Closing your account. It was received by the CFPB on 2024-01-13T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.