Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #8152570
Complaint Overview
Complaint ID: 8152570
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Money order, traveler's check or cashier's check
Issue: Fraud or scam
State: Virginia
ZIP Code: 22407
Date Received: 2024-01-11T12:00:00-05:00
Date Sent to Company: 2024-01-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am reaching out regarding a Fraud-claim dispute I opened with Account Holder XXXX XXXX Properties regarding a check they issued me in refund for an application fee. Here is the following information I have gathered : XXXX. The check for {$200.00} was mailed & deposited to my previous address in XXXX XXXX NJ on XX/XX/XXXXXXXX XXXX XXXX. The check was deposited into a Chase bank on XX/XX/XXXX. XXXX. The XXXX # was XXXX I never received this check & reached out to the Merchant/Account Holder to raise these concerns and open a dispute claim. I was told they would get in contact with their Accounting Dept. A month later, the only information that I have received is that the check was deposited into a Chase Bank account ( which I do not possess ). I reached out to Chase Bank to see if I could receive any information about the account the check was deposited into & was told they could not relay the account information to me since I was not a customer with them. Additionally, I am also trying to dispute things with the Merchant 's bank XXXX XXXX XXXX XXXX XXXX XXXX who produced the check. So far no one has given me any definitive information about who cashed the check that was addressed to me & how I can get my funds properly returned to me.
Frequently Asked Questions
What is Complaint #8152570 about?
Complaint #8152570 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-01-11T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.