Prepaid card -- Trouble using the card -- Complaint #8152450
Complaint Overview
Complaint ID: 8152450
Company: Blackhawk Network Holdings INC.
Product: Prepaid card
Sub-Product: Gift card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: California
ZIP Code: 92037
Date Received: 2024-01-11T12:00:00-05:00
Date Sent to Company: 2024-01-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX and XXXX I purchased {$8000.00} in Best Buy gift cards. After they were attempted to be used on an online order, Best Buy froze the cards and drained the funds. I've opened several tickets with Best Buy 's customer service. Each time, the back office closes the ticket without reaching out to me. The card numbers are : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #8152450 about?
Complaint #8152450 was filed against Blackhawk Network Holdings INC. regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2024-01-11T12:00:00-05:00.
How did Blackhawk Network Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Blackhawk Network Holdings INC.?
Yes, visit the Blackhawk Network Holdings INC. company profile at readthecomplaint.com/company/blackhawk-network-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.