Credit card -- Problem with a purchase shown on your statement -- Complaint #8151139
Complaint Overview
Complaint ID: 8151139
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Oregon
ZIP Code: 97301
Date Received: 2024-01-11T12:00:00-05:00
Date Sent to Company: 2024-01-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I was a victim of identity theft in XXXX of XXXX. My phone number, email, social security number, checking and savings accounts along with various credit cards in my name were all hacked. I was able to resolve all of the above issues except for my XXXX XXXX Chase XXXX cards which I had not previously used. Someone was able to obtain the card information and download it onto their phone ( I still have the card in my posession ) they then charged in XXXX day almost {$10000.00} to the card from XXXX. I have reported this several times to Chase and they have said they have investigated but not removed the charges 3 times. The last time I called on XX/XX/XXXX, they reopened investigation again and asked me to send a copy of my credit report showing that I have a security freeze on my account which I did. They said they would respond in 4 days but when I called again this morning, they gave a run around answer and said it will be XXXX more days. I am currently battling XXXX XXXX XXXX and the added stress of this situation is detrimental to my health. Please advise if you can help. Thank you, XXXX XXXX
Frequently Asked Questions
What is Complaint #8151139 about?
Complaint #8151139 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-01-11T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.