Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #8142964
Complaint Overview
Complaint ID: 8142964
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: 94118
Date Received: 2024-01-10T12:00:00-05:00
Date Sent to Company: 2024-01-10T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
My financial institutions is Bank of America. In XXXX of XXXX, I returned from XXXX to find multiple unauthorized charges against my account. At first I thought my card must have become compromised when using it out of the country, but then I learned the charges had come from the XXXX, in XXXX. My home is in XXXX and I have never been to XXXX nor do I know a single person whom resides there. B of A flagged some of the charges as suspicious activity and I filed a claim for the ones they didnt catch. 10 days later, they provided me a temporary refund while investigating the claim. They canceled my card and told me I would receive a new card in the mail. Only 2 days later, all of the refunded money plus {$500.00} more was taken. I immediately notified B of A, They filed another claim, canceled the second card claiming to send another. I had to wait another 10 days for the refund but it never came. I called and was informed my claim was denied. I filed a dispute and finally got someone in customer service to help me get to the bottom of things. When I told her I had not received either of the XXXX cards sent, we began to suspect the mail was being intercepted and my cards fell into wrong hands. Turns out my account had been accessed and my mailing address had been changed to XXXXXXXX XXXX XXXX. She used this information in my appeal and they refunded the second claim. 2 months later I received insufficient funds notice due to B of A denying my original claim and taking the money back. The amount of financial hardship this has cost me and continues to cost me is outrageous and unacceptable. I refuse to allow them to neglect responsibilities to protect my account. They dismissed the fact that my account was accessed and my personal information had been changed to persons outside of my state, indicating a breach of security.
Frequently Asked Questions
What is Complaint #8142964 about?
Complaint #8142964 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-01-10T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.