Checking or savings account -- Managing an account -- Complaint #8128907
Complaint Overview
Complaint ID: 8128907
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Texas
ZIP Code: 77433
Date Received: 2024-01-08T12:00:00-05:00
Date Sent to Company: 2024-01-08T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
3 times in the last 90 days my debit card had to be blocked because of unauthorized charges. I have legitimate transactions being flagged and get a text and the point of purchase then I have to resubmit the transaction. That can be as little as {$25.00}, then i look at my text that is when I see it. I had 3 fraudulent transactions totaling {$4700.00} all processed from the same fraudulent source! I contacted the bank and they didn't give me a provisional credit and they told me they have up to 90 days after they said they did mark it as fraud. They said the " back office ' can't tell them when I will get my money back. I think that is beyond unprofessional!
Frequently Asked Questions
What is Complaint #8128907 about?
Complaint #8128907 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-01-08T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.