Checking or savings account -- Closing an account -- Complaint #8128442
Complaint Overview
Complaint ID: 8128442
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Florida
ZIP Code: 34652
Date Received: 2024-01-08T12:00:00-05:00
Date Sent to Company: 2024-01-08T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 Citi Bank decided to close my account because they were allowing fraud on my account. They investigated it and found it to be a fraud and returned my funds but they decided they did not want to do business with me and blocked my account and kept my {$300.00} they never notified me and are refusing to return my money to me now. On XX/XX/2023 Citi Bank 's official statement, told me that as of XX/XX/2023 there would not be any access to my account by withdrawal, or online banking, and no deposit direct deposits would be rejected and returned. On XX/XX/2023 account was already closed they accepted a XXXX deposit and did not reject it on a closed account and return it to the United States government so that the deposit could be deposited by the government into my new account Citi Bank stole that deposit and put it in an account I can't access 2 weeks after they closed my account and now will not return the money to me or will not return it to the Government. They have {$4000.00} I can't pay my rent, and utilities, buy food, or get my XXXX medicine. They say to go to your local branch my local branch for Citi Bank is 5 hours away and maybe I could withdraw it from a branch. I will lose my home my electricity my water and without my medication my life. They stole XXXX and put that money in a closed account knowing i would not get access to those funds I want and need my money today
Frequently Asked Questions
What is Complaint #8128442 about?
Complaint #8128442 was filed against Citibank, N.A. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-01-08T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.