Student loan -- Dealing with your lender or servicer -- Complaint #8120621
Complaint Overview
Complaint ID: 8120621
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Texas
ZIP Code: 75703
Date Received: 2024-01-07T12:00:00-05:00
Date Sent to Company: 2024-01-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
There are several issues I have encountered with MOHELA. 1 ) I have tried certifying my PSLF employment and months later nothing has changed and they have the incorrect date of employment ( it should say ends at current since I still work there but it says 1901 ). 2 ) I have repeatedly received conflicting information about what is owed on my loan. I have received emails in the same week, one saying my balance is {$0.00} and the next saying my account is delinquent {$710.00} due to two missed payments. My online portal says I owe {$0.00} and have {$0.00} late payments but when I attempt to call the automated message also says my account is delinquent. I was sent a letter in XXXX saying I was in administrative forbearance, so after that I messaged through the message center asking to confirm this information since I was receiving two different stories via email and mail but no one ever answered my request. 3 ) I applied for the SAVE plan late XXXX and it has yet to be processed. I repeatedly receive emails and paper mail asking me to apply for an IDR when I already have. All of this has caused great confusion when I am attempting to do the right thing and ensure I am paying the correct amount when owed.
Frequently Asked Questions
What is Complaint #8120621 about?
Complaint #8120621 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-07T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.