Credit card -- Problem with a purchase shown on your statement -- Complaint #8120248
Complaint Overview
Complaint ID: 8120248
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Arizona
ZIP Code: 85750
Date Received: 2024-01-07T12:00:00-05:00
Date Sent to Company: 2024-01-07T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2023 I ordered a golf skirt order # XXXX from XXXX XXXX XXXX online for {$120.00} on my Apple card. It arrived via UPS on XX/XX/2023. It was too large and had a few stains on it so I decided to return via UPS on XX/XX/2023. UPS ground tracking # XXXX to the address that was on their website... I had to pay {$13.00} for the return. The address to return from their website is : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, OK XXXX UPS confirms they delivered it at their gate on XX/XX/2023 at XXXX The following month my Apple card showed no refund. I could not contact XXXX XXXX as they have no phone number to contact. So, I contacted Apple via customer service line and gave my tracking number and they said they would file a dispute. XXXX months later, the disputed amount was deemed in the merchants favor. Apple said that I RECEIVED the product, so I have to pay. I said, I RETURNED the package and have proof with a delivery receipt that the merchant got the return. I've been through 3 written disputes with Apple and 6 half hour phone conversations. Apple says I should just pay it so it doesn't reflect on my credit score. I believe this is a fraudulent company as I Googled the address their website says to send to and goes to an obscure place.I 'm not going to pay this amount as I returned it and have proof it was delivered. Apple is now reporting to my credit agencies as a 60 day late payment. As of today, my credit score went from XXXX to XXXX. I want Apple to return my original payment plus my delivery return fee. Thank you.
Frequently Asked Questions
What is Complaint #8120248 about?
Complaint #8120248 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-01-07T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.