Checking or savings account -- Managing an account -- Complaint #8120142
Complaint Overview
Complaint ID: 8120142
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: California
ZIP Code: 94303
Date Received: 2024-01-07T12:00:00-05:00
Date Sent to Company: 2024-01-07T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2024, I tried to access my Citibank account through making a withdrawal at an ATM. The process was denied by Citibank at their ATM. I tried at a different ATM and again found my accounts locked. I investigated on the Citibank website and found no information about my account being locked. I also saw no evidence of any unusual or fraudulent activity on my account. I had received no notifications about suspect activity, no fraud alerts, and no requests for any additional information or explanation about account activity by Citibank. The first time I learned of the problem was when I was not able to access my accounts. I called Citibank and was told that my accounts were locked and I could not access my checking or savings accounts. I spoke with " XXXX '' who refused to provide his last name, but he offered that his Citibank ID was " XXXX ''. XXXX told me that the department that had my account locked was Deposit Fraud and that they were closed. I was told that I would have to call back the following Monday to remove the lock. XXXX and the Citibank personnel I spoke to refused to unlock my account and to free my funds. They refused to tell me why my funds were locked. They refused to say how long they had been locked. I was locked out of my accounts without explanation and without opportunity to correct the issue.
Frequently Asked Questions
What is Complaint #8120142 about?
Complaint #8120142 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-01-07T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.