Credit card -- Advertising and marketing, including promotional offers -- Complaint #8119837
Complaint Overview
Complaint ID: 8119837
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Confusing or misleading advertising about the credit card
State: New Jersey
ZIP Code: 076XX
Date Received: 2024-01-07T12:00:00-05:00
Date Sent to Company: 2024-01-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello I am disturbed by the fact that JCPenny did not tell me that the interest rate was over 31 %. This is an out right robbery and, although I tried to absorb the amount onto another credit card with a no interest or lower interest rate I was not allowed to do so. Finding out today XX/XX/XXXX about this is very upsetting to me.The person I spoke with stated it was according to the FTC. I did not agree. I hope this can assist me in having this company lower the interest rate. Thank you
Frequently Asked Questions
What is Complaint #8119837 about?
Complaint #8119837 was filed against Synchrony Financial regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2024-01-07T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.