Credit card -- Problem with a purchase shown on your statement -- Complaint #8118191
Complaint Overview
Complaint ID: 8118191
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Maryland
ZIP Code: 210XX
Date Received: 2024-01-06T12:00:00-05:00
Date Sent to Company: 2024-01-07T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
For XXXX months now i've been trying to resolve a factual fraudulent goldmanSachs XXXX, XXXX. Escalating several times with GS XXXX representatives, as GS XXXX XXXX XXXX charge to my card and then taking it off XXXX times now, over XXXX months. when I try to escalate by requesting to speak with the actual security department or leadership all attempts fail and the XXXX reps simply reopen the same dispute the same way, as if previous disputes never happened. I now have XXXX different dispute numbers as it's the only thing the GS XXXX gatekeepers will permit to occur. This is after going through approximately XXXX reps each attempt to call or chat as the GS reps simply drop off or disconnect when I say that i want to speak with a security rep about the existing dispute closed. In addition, I've asked for the documentation proof for the reason in putting the charge back on my card. GS mails to me completely made up pieces of paper and fake invoices with erroneous details not relative to me, & false/invalid tracking numbers. As if there is no GS auditing dept, no actual GS staff ( humans ) reviewing disputes for quality control, no validating of the proof I submitted that it's a fraudulent transaction. Further there is clearly no one at GoldmanSachs validating anything they mail to customers via XXXX. XXXX mailings GoldmanSachs attempts to use as proof needed to continue to charge customers for fraudulent transactions, but is merely papers made up out of the twilight zone. This is beyond a reasonable doubt the most fraudulent process of handling XXXX disputes & needs to be escalated to not only GoldmanSachs, also XXXX and XXXX corporate.
Frequently Asked Questions
What is Complaint #8118191 about?
Complaint #8118191 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-01-06T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.