Student loan -- Dealing with your lender or servicer -- Complaint #8117879
Complaint Overview
Complaint ID: 8117879
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Missouri
ZIP Code: 64801
Date Received: 2024-01-06T12:00:00-05:00
Date Sent to Company: 2024-01-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My student loans were consolidated with MOHELA in XX/XX/XXXX along with my XXXX application. In XX/XX/XXXX I received a notice that my consolidation was approved but that my XXXX application needed revision from my employers. I contacted my employers and asked them to complete and submit the revisions. In XXXX of XXXX there was no change to my application status. After several attempts to contact Mohela and hours-long waiting time on the phone, I was told that my employer information still had not been updated. I again reached out to my employers and resubmitted the application. Since XXXX, I have resubmitted my XXXX application XXXX more times along with employer information. I also have submitted the IDR income-driven repayment application 3 times along with updated pay information. Despite all my efforts and numerous phone calls, none of my applications have been updated by Mohela. When I last contacted them in early XX/XX/XXXX, they stated that they were going to place me in administrative forbearance while they process my XXXX and XXXX applications. However, My account states that I owe a payment of {$420.00} due XX/XX/XXXX ( more than XXXX the amount stated in the XXXX application ). I contacted Mohela again by phone on XX/XX/XXXX ; again, they stated that I was in administrative forbearance and that I did not have a payment due ; they stated they would correct the amount due on my account profile. As of today XX/XX/XXXX, my account balance still shows an a payment of {$420.00} due XX/XX/XXXX. My payment amount, loan balance, and XXXX qualified payment months are all incorrect. While I am waiting for Mohela to correct these problems, I am being charged additional interest for an incorrect loan balance.
Frequently Asked Questions
What is Complaint #8117879 about?
Complaint #8117879 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-06T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.