Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #8113817
Complaint Overview
Complaint ID: 8113817
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: California
ZIP Code: 90002
Date Received: 2024-01-05T12:00:00-05:00
Date Sent to Company: 2024-01-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I had two unauthorized transactions through Chase website. It was sent to XXXX two individuals, I have no idea who, a largely suspicious amount of {$500.00} in total. Sent by two transactions of {$150.00} to an unfamiliar XXXX named " XXXX '' and XXXX {$200.00} transaction sent to another person who's name I also never heard of under " XXXX ''. I found out the as I got on my computer and I wasn't able to log in anymore and took action with Chase as soon as I could of. They were all helpful and kind as we are beginning with a claim. I thought I've been a trusted XXXX client for a good years now that this problem would of been resolved, aswell only asking for the money back didn't seemed to me to be an issue from a trillion business, especially, considering that myself a low-income XXXX XXXX just started XXXX XXXX in desperate need to meet all the new supply demand for my XXXX requirements. After banking with also a few diffrent bank companies and never experience the way Chase responded to me after giving me a temporary refund, I thought the claim would be resolved and the acceptable solution was that I was just going to get my money that was stolen from my unsupervised laptop. However after ensuring everything was going to be fine they send me a mail two days ago reclaiming the refund back and that I even have to pay it back because they didn't accept my claim. Of course they leave me in debt the day I have to purchase a {$200.00} supply kit for college but I called and the rude Chase Faud agent tells me that everything I went through was pointless because I wouldn't have never been able to get my money back since they claim " it's too difficult to determine the type of activity through XXXX! '' I'm baffled with the fact my claim, my long hours of waiting for my phone calls to get answered, and saving up isn't enough to prove that an unauthorized someone sent people money and I noticed, I'm sure they would of kept sending more if I wasn't with limited funds besides that I just know they had gotten through from my computer because it's only the place that has my whole bank account always open and that day I had left it unattended because I was running late to the doctor. The agent kept telling me there was nothing I can do because they wouldn't do anything more unless proper proof when I am claiming this misdemeanor happened thatI have no idea of. It was unjust to them to be stubborn with my money that I've earned from XXXX and to tell me to even pay back the refund, my Chase account is overdraft now, I even went in person and it seems that the only company I relied on wasn't able to aid me in such rational solution, just getting back my money so I can afford my education.
Frequently Asked Questions
What is Complaint #8113817 about?
Complaint #8113817 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2024-01-05T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.